Senior IT Support Officer

We are Makers.  Makers Required.

We are Makers - people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real - thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time - because real progress comes from people who choose to make it happen.

We are looking for a Senior IT Support Officer to join our team to support a seamless digital workplace, delivering second-line IT support, managing endpoint devices via Intune, and enhancing meeting room technologies like Microsoft Teams Rooms. You’ll work with stakeholders and vendors to drive deployments, maintain IT operations, and contribute to a secure, efficient, and high-performing user environment.

End-User Computing & Digital Workplace Support

• Assist in second-tier technical support and handle escalations from the outsourced helpdesk; serve as backup for VIP support when required and provide on-site event IT/AV support.
• Assist in mass software deployment planning and execution; evaluate new technology products/solutions and provide recommendations to management.
• Coordinate meeting room IT/AV equipment lifecycle, including Microsoft Teams Rooms deployment, monitoring, and quality assurance; liaise with external vendors on procurement, equipment maintenance, and service delivery.

Microsoft 365 & Endpoint Administration

• Assist in Microsoft Intune administration, including device enrolment, compliance, configuration profiles, and application deployment across Windows, macOS, iOS, and Android.
• Support planning and pilot testing of software deployment and system updates on endpoints.

IT Operations & Governance

• Assist in maintaining standard Windows and macOS device configurations; support IT asset inventory checks and hardware/software lifecycle tracking.
• Assist in preparing operational reports and SOPs for support and installation works.
• Participate in project implementation as part of the project team (e.g., office relocation/setup, IT equipment, networking, and AV systems); support compliance-related tasks such as annual account reviews, folder permission reviews, and other activities as directed.

• Diploma or above in IT-related subject; minimum 5 years' related experience in end-user computing or IT operations.
• Working knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business.
• Working knowledge of Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, and Microsoft Teams Rooms / meeting room AV solutions.
• Working knowledge of Windows 11, macOS, Android, and iOS platforms.
• Good communication and problem-solving skills; good command of spoken and written English. Mandarin is an advantage.
• Experience in supervising a small IT support team and outsourced IT service providers would be an advantage

BEHAVIOURAL COMPETENCIES

• Decision Quality
• Cultivates Innovation
• Business Acumen
• Drives for Results
• Ensures Accountability
• Optimises Work Process
• Collaborates
• Communicates Effectively
• Situational Adaptability

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.