CRM Manager 会员关系管理经理

Purpose of Job:

In charge of the establishing and optimizing of the CRM systems, processes, programmes, and regulations and lead the CRM team to achieve CRM goals.

Major Responsibilities and Objectives：

1. In charge of the establishing and optomizing of the CRM related systems, processes, programmes, and regulations

2. Lead the team, including CRM officer team, Customer service team and VIP team to offer competitive services and loyalty programmes to customers and achieve key CRM goals

3. Evaluate and analyse programme effectiveness and recommend future business actions and decisions

4. Responsible for the CRM related budgeting and cost management

5. Responsible for the enhancement and improvement of customers’ digital shopping experience and membership experience through creative cross-department cooperation and third-party collaboration

6. Regularly conduct CRM activities, points redemption campaigns, sales promotion activities, and other CRM member exclusive activities to ensure CRM member’s experience

7. Leverage digital tools for effective data analysis for precise marketing activities

Skills, Qualifications and Experience Requirements

1. Bachelor’s degree and above computer science, information technology, or business-related discipline
2. Minimum 8 years’ related experience, at least 3 years in CRM or Digital Marketing at managerial level
3. Familiar with the international and the Chinese mainland’s social media platforms, CRM systems, SEO as well as the latest digital trends
4. Good aesthetic awareness, and pay close attention to fashion and visual design trends
5. Willing to work toward new challenge with proactive attitude and business acumen
6. Actively communicate with people inside or outside team/company
7. Good aesthetic awareness, and pay close attention to fashion and visual design trends

Competencies Requirements：

• Decision Quality

Decisive leader who can make firm and timely decisions.

• Cultivates Innovation

Changemaker who loves to innovate and think up new and better ideas for the Company’s success.

• Business Acumen

Adept business, financial, and market knowledge; able to make business decisions and advance the Company’s goals.

• Drives for Results

Self-driven go-getter who is result-oriented and powers through tough situations.

• Ensures Accountability

Strong sense of accountability and ownership towards commitments, and the ability to establish clear responsibilities for measuring results.

• Optimises Work Process

Optimiser who can set up efficient and sustainable processes to carry out departmental projects.

• Builds Effective Teams

Excellent team leader who can juggle skills and perspectives to achieve team goals.

• Drives Engagement

Ability to engage team members to perform at their best potential and achieve deliverables.

• Situational Adaptability

Quick and proactive in adapting to changes in work demands and situations.

WHY CHOOSE US

We are:

·      HRoot Best Employers in Greater China 2021, 2023 & 2024

·      HRoot Best Social Enterprises in Greater China 2024

JOIN US

Don’t Miss This Opportunity!

As an equal opportunity employer, Taikoo Li Xi’an strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

All personal data collected during the application process will be kept for 24 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. Taikoo Li Xi’an will handle all personal data confidentially in accordance with the local law.

REFERRALS FROM OTHER SOURCES

Taikoo Li Xi’an does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. Such resumes will be deemed the sole property of Taikoo Li Xi’an.

隐私声明：您向西安腾运置业有限公司（以下简称“我们”）投递简历信息即代表您授权我们根据《太古地产（中国）招聘隐私政策》（“隐私政策”）处理您提交的个人信息。我们承诺对您所提供个人信息的处理将严格限定在您的授权范围内，并根据适用的法律的规定采取合理措施保障信息安全。在此次招聘活动结束后，我们将按照该隐私政策及中国内地相关法律法规要求对上述信息予以处理。若欲完整了解我们的个人隐私保护政策，请登录招聘官网，查看《太古地产（中国）招聘隐私政策》（https://www.swireproperties-recruitment.com/social-recruitment/swireproperties/126011#/）。（以上下划线内容与该隐私政策下的定义具有相同含义。）