Ice Rink Manager

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Work on career-defining projects that are changing the industry across Hong Kong, the Chinese Mainland, Miami, and Southeast Asia.

We are looking for an Ice Rink Manager to join our Ice Rink Team. Cityplaza Ice Palace is a shimmering wonderland nestled within the heart of Cityplaza, offering a captivating ice skating experience for all ages. Our Ice Rink Team of specialised staff are dedicated professionals with diverse skills and expertise to ensure a seamless and enjoyable experience for visitors.

Join us as a Maker - turning bold ideas into action and building sustainable communities together. What kind of Maker are you?

• Manage the operational budget, monitoring expenses and revenue
• Formulate business plan focused on operation efficiency, customer service, and revenue growth
• Monitor and analyze business performance to inform strategic decisions
• Prepare reports on operations, staff discipline, and financial metrics
• Manage the recruitment and training processes to ensure staff are equipped to deliver excellent customer service
• Cultivate team collaboration by supervising and engaging frontline staff to devise & align on operational strategies
• Enforce safety protocols and conduct regular inspections to ensure compliance Lead the promotional events, seasonal campaign at rink & annual ISI Skate HK competition
• Identify new commercial opportunities and value-added services
• To build good relationship with different stakeholders

• Degree holder preferably in operation management, recreational management or equivalent
• Minimum 7 years’ experiences in a managerial management
• Rink operation experience with good networking in professional & global skating circlesis an asset
  Passion to the sport of ice skating, sports entertainment or business development experience is an asset
• Strong understanding of operational efficiency and customer service
• Excellent communication, leadership, and interpersonal skills
• Proven managerial skills and a team leader
• Strong understanding of operational efficiency and customer service principles
• Willing to work on shift basis

BEHAVIOURAL COMPETENCIES

• Decision Quality
• Cultivates Innovation
• Business Acumen
• Drives for Result
• Ensures Accountability
• Optimises Work Process
• Build Effective Teams
• Drives Engagement
• Situational Adaptability

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.